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Fraud Advisor - Finance Operations Glasgow/Home Contract - 6 months Join us in Glasgow as a Fraud Advisor, where you'll be the frontline against fraud in an ever-evolving environment. Protect our customers and revenue streams, making critical decisions to suspend services on a case-by-case basis. Rapidly detect fraud, minimize losses, and enhance detection capabilities, all while ensuring a positive customer experience. Key Responsibilities of the Fraud Advisor include: Be the first line of defense against fraud. Influence and change processes to combat emerging fraud trends. Contribute to... more ->
The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role. The importance of your role. This is your chance to be part of something a bit different. You'll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that's a great opportunity. You'll really get to know our customers and what they're looking for; it's everything from helping them find the perfect product, working deliveries and stocking the... more ->
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role. The importance of your role. This is your chance to be part of something a bit different. You'll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that's a great opportunity. You'll really get to know our customers and what they're looking for; it's everything from helping them find the perfect product, working deliveries and stocking the... more ->
Role: Customer Service Representative Duration: 12 Months Location: Reading, UK French bi lingual Job description Be part of something exceptional. You're good at what you do, so it makes sense you want to work for a company that helps you realize your full potential. As part of client Connect, your talents will impact thousands of customers around the world. You'll be making a real difference in the everyday lives of people everywhere. In client Connect we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an... more ->
Introduction Full Time/Permanent positions - 35 hours per week. Base Salary : £21,840 Dependent on experience RSA Office - Lynchwood House, Peterborough. Range of set working patterns including evenings and weekends Monday-Friday; 8 - 8.15pm, Sat 9 - 5.15pm, Sun 10 - 5.15pm. The role will be a hybrid working arrangement split between our Peterborough office and home. The role will include initial training and support during which we will need you to be on site full time to ensure you are happy, confident, and performing in the role (minimum of 6 months). At RSA our inspiring colleagues are at... more ->
Responsibilities Perform end-to-end orchestration across all processes and services managed by Client Management Engage clients throughout process, ensuring seamless delivery and client experience Proactively manage the relationship health and day to day maintenance activities of the client accounts and deliver the highest quality client service Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases. Adhere to... more ->
Workforce Manager required by a large financial services firm. You will need strong analytical data skills (data creation, data analysis, data application and coaching) with the ability to understand MI, alongside experience of overseeing large teams (70-140 people) in a Contact Centre setting. You will be working closely with team leaders to identify underperformance and make plans to remediate/improve performance. Lead the design and continuous improvement of the management and dashboard reporting to provide insights and inform understanding around how teams and individuals can improve. In... more ->
Become a Customer Care Champion Are you someone who genuinely cares about helping others? Do you thrive in a fast-paced, dynamic environment? If so, we have an exciting opportunity for you to join our team as a Customer Service Representative. The Role In this role, you'll be the friendly voice and face of our company, providing exceptional support to our social housing customers. Your primary responsibilities will include: Handling inbound and outbound customer calls with professionalism and empathy Troubleshooting and resolving customer queries with the assistance of our technical experts... more ->
Publica is seeking an experienced Senior Electoral Services Officer to join our team and assist West Oxfordshire District Council in ensuring the smooth running of elections, election registration, and associated activities. The successful candidate will have the technical skills and abilities necessary to implement the requirements of the Elections Act 2022 click apply for full job details more ->
Our client is a well-established company in the food industry based on the outskirts of Gloucester and are looking for a ambitious and enthusiastic Sales & Customer Service assistant to join their sales department. As a Sales & Customer sales assistant, you will play a crucial role in providing exceptional customer service, assisting with inquiries, orders and resolving any issues they may encounter.Your main duties will include: Be the first point of contact for customers Take inbound and outbound calls Handle all incoming customer queries and questions Provide the appropriate service and... more ->