Reconciliations Team Manager (Life & Pensions)

Location: Peterborough

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the Role

The Finance Operations function is responsible for ensuring the accuracy and integrity of financial records and transactions within our client's organisation.

This role is within the Reconciliations Team for the Life & Pensions business, The successful candidate will be responsible for leading the team who will be completing daily client money reconciliations, identifying, and resolving discrepancies. The Team also provides support for month-end ledger processes and controls, ensuring that all client money and assets are accurately accounted for and safeguarded.

What You'll Be Doing:

• Leading and line managing a Life & Pensions Reconciliations Team of up to 7 Reconciliation Analysts and Senior Reconciliation Analysts who are specialised in the BaNCS or LBG Legacy Systems and Processes. (Legacy & BaNCS).
• Acting as point of reference for issues and queries relating to reconciliations and controls. Work closely with Reconciliations Analysts and Senior Reconciliations Analysts to ensure timely and accurate reconciliations are completed. Take ownership of resolving complex issues escalating when needed. (Legacy & BaNCS).
• Conducting Quality Checking on the team's work ensuring full compliance with regulations and minimising the risk of SLA breaches. Provide feedback to Team Members and the Team Manager where necessary.
• Ensuring all tasks and activities performed adhere to the Consumer Duty regulations.
• Delivering regular reviews of the Reconciliations Team's Procedure Guides ensuring that they are correct and up to date. Take ownership for updating the Procedure Guides when a change to the process is made.

Job Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection

What we're looking for:

• Strong Communication skills and experience dealing with stakeholders.
• Knowledge and experience with reconciliations
• Life and Pensions Experience
• Experience working within financial services and to FCA Guidelines
• Experience working towards deadlines.
• Accounting qualification or have experience working within accounting.