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Global Enterprise Partners is currently looking for an IT Operations Specialist for an assignment with a large retail organization. Our client operates in an extremely dynamic context with several major changes: ongoing multi-cloud transformation, omnichannel strategy. Requirements IT Operations Specialist Role: Handle tickets in the ServiceNow tool while adhering to SLAs Enhance operational and monitoring procedures Define, evolve, and/or implement technical or functional monitoring services for the Retail scope, especially to accelerate the automation of incident detection and resolution.... more ->